A few weeks ago, I had an onsite training for a new customer. We had already completed the first session a week earlier. This second session was going to last most of the morning and I was [...]
Do you struggle to create content for your business? Whether it’s marketing content, a blog or even subjects for webinars, many companies are challenged to find relevant content. When you try to [...]
One of my clients wants to double in size in the next few years. Their service is amazing, and customers regularly choose to use them repeatedly. With 30 years of experience in the B2B services [...]
For the last 6 years, I have been providing insight into the Voice of the Customer for companies in San Diego and across the United States. The centerpiece of the survey is the calculation of a [...]
Are you looking for more growth in your business? One of the most reliable ways to grow your business is to significantly improve customer service. The toughest question for most businesses is [...]
As salespeople, we often jump to the end — providing a proposal — because we are excited about the opportunity. This can lead to a break in the sales process and losing [...]
This Monday, my daughter tried out for the dance team at the high school she will be attending next year. This was a big deal for her and I think she has a good chance of making the team. She is [...]
We are half way through the fifth month of the year and, as salespeople, our thoughts are contemplating the quarter end. Will it be a glorious one for you or is the stress setting in? If you are [...]
When I started my business in 2009, most companies were desperately trying to hang on, or were not taking chances with their success. They were investing in their sales process to remain a viable [...]
Last Friday, we attended a Padres baseball game. I did not give it much thought, because we have been to quite a few. Due to schedules, my son and I got there early. This allowed us to watch the [...]
